My payment failed

Last updated October 19, 2026

Check that you have enough money on your card and completed your bank's 3D Secure confirmation. You can also try another card or Google Pay.

Steps

Make sure you have enough funds on your card and that you complete your bank's confirmation step (3D Secure).
Try paying with a different card, or use Google Pay.
If you were charged but didn't receive your credits, email us at support@referati.ai with your order number.

Was this answer helpful?

The support assistant answers instantly in chat, and our team reads every conversation. You can also email us for a personal reply.

The assistant answers in seconds. Our team can also step in to help.

A person will reply within one business day, usually sooner.